At Gem Dragon Auctions, we want you to be completely satisfied with your auction purchases. Please review our return policy below:
A). Return Period
You have 7 days from the date of receipt to initiate a return.
B). Return Authorization
- Before making a return, customers must email us at Gemdragonauctions@gmail.com to request a Return Authorization.
- Please include a description of the item, including the weight, reason for return, and any relevant details in your email.
C). Eligibility for Returns
- Items must be in their original condition. Items in boxes sealed with security tape must not have been opened. Removing of security tape automatically voids return privileges.
- Any original packaging or accompanying documentation must be included.
- All returns are subject to a strict 20% restocking fee.
- Gem Dragon Auctions does not refund shipping fees.
D). Return Process
- Once your Return Authorization is approved, you will receive instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent damage during transit.
-Once shipped, email us the tracking number so that we can keep an eye on the parcel
E). Refunds
- Refunds will be issued to the original payment method used for the purchase, minus the 20% restocking fee.
- Please allow 5 business days for the refund to be processed after the returned item is received.
F). Exclusions
- Certain items may not be eligible for returns, including items listed as "final sale" or "as-is."
G). Contact us
- If you have any questions or concerns regarding our return policy, please contact Gem Dragon Auctions Customer Support at Gemdragonauctions@gmail.com.
9.1. Account Creation and Identity Verification
A). Users must provide accurate and complete information when creating an account on Gem Dragon Auctions. Creating an account under false pretenses, using false identities, or impersonating another person is strictly prohibited. b. Each user may maintain only one account. Users are prohibited from creating multiple accounts for any reason, including to evade a ban or suspension. c. Gem Dragon Auctions reserves the right to request additional information for identity verification purposes at any time. Failure to comply with such requests may result in account suspension or termination.
9.2. Banned or Suspended Users
A). If your account has been banned or suspended from participating in Gem Dragon Auctions, you are prohibited from creating a new account or using another person's account to access our services. Any attempt to circumvent a ban or suspension by creating a new account under a different name or identity will result in the immediate termination of the new account and further action as deemed appropriate by Gem Dragon Auctions. b. Bids placed by any banned or suspended user, even under a new account, will not be honored. We reserve the right to nullify any winning bids placed by banned or suspended users.
9.3. Misconduct and Disruptive Behavior
A). Any attempt to disrupt the integrity, fairness, or operation of Gem Dragon Auctions, including but not limited to malicious bidding, posting defamatory content, or harassing other users, is prohibited and will result in account suspension or permanent banning. b. Users found to be engaging in defamatory behavior, including posting false or misleading information about Gem Dragon Auctions or its users, may face legal consequences, including but not limited to the removal of their account and pursuit of legal remedies.
9.4. Violation of Terms and Consequences
A). Gem Dragon Auctions reserves the right to take action against any user found in violation of these terms, including but not limited to: - Temporary or permanent account suspension - Removal of bids placed by the user - Legal action where appropriate, including seeking damages for any harm caused b. Gem Dragon Auctions reserves the right to deny access to its services to any user at its sole discretion, including users who have violated these terms in the past or who present a risk of violating these terms in the future.
9.5. Changes to Terms and Service
A). We reserve the right to modify these Terms of Service at any time. Users will be notified of any significant changes, and continued use of our services after such changes are made constitutes acceptance of the updated terms.
13. Bidding Conduct and Integrity:
Gem Dragon Auctions maintains a strict policy to ensure fair and competitive bidding. Effective immediately, neither Gem Dragon Auctions nor any employee, contractor, or affiliate of the company will place bids on items listed in our auctions. This includes inventory owned by the auction house or its staff.
All bidding must originate from legitimate, independent bidders. Any attempts to manipulate auction outcomes, including undisclosed bidding or artificial price inflation, are strictly prohibited.
We are committed to transparency and trust. If a reserve price exists, it will be clearly noted. Otherwise, all items are offered with genuine intent to sell to the highest bidder.
14. Bulk Lot Photography:
For certain gem types, cabochons, or rough parcels where we have multiple stones of the same type, weight, and quality, we may use a single representative photograph. Buyers will receive an item that matches the description and is materially equivalent in appearance and value.
