We're a team of gem and mineral enthusiasts. We spend most of our waking hours thinking about, working with, and sourcing gems and minerals from around the world.
We started Gem Dragon Auctions with a vision. All too often, auctions can end up being a disappointment for the customer because the item they were so excited to win was not photographed correctly, graded correctly or the auction was used to sell a substandard gem or mineral. We know, because early in our gem gem and mineral obsession, we participated in practically every auction out there!
Our vision is to shatter the idea that auctions are for less-than-ideal gems and minerals. We start with unaltered photographs and videos of our items. We provide accurate and complete descriptions of our gems and minerals and our GIA graduate gemologist provides expert grading of our gemstones.
Our team of experts inspect every item carefully, so that every customer can have peace of mind when placing their bids. We guarantee the authenticity of all our items and offer a satisfaction guarantee with no-questions-asked returns.
Our online auction platform provides a fun and safe way for our customers to find the perfect gem or mineral for their collection.
In order to participate in Gem Dragon Auctions, you must first register for an account. You can register here. Once your account is created, you're approved to begin bidding. Please note that failure to fully complete the registration form, or providing false information, will result in your account and bidding privileges being terminated.
Immediately following an auction close, invoices are automatically sent to the email registered to your account. If you win one or more items, you'll receive separate invoices to your email. Follow the link in the email to be returned to your Gem Dragon Auction account and you'll be able to check the boxes to pay for all your items with a single payment and combined shipping.
Auction items must be paid within 7 days of auction close. We are very strict about this. As a small auction house, we depend on folks being responsible auction participants. We understand that sometimes life events happen, but it is incumbent on you to reach out to us if you are unable to pay within the 7 days. We will endeavor to work with you. Repeated non-payments within 7 days will result in bidding privileges being revoked.
Paypal, credit cards and Shop Pay (Shopify's payment plan) are integrated into the website to accept payments. If you would like to pay via Venmo, bank wire or personal check, please contact us at Gemdragonauctions@gmail.com for details.
Gem Dragon Auctions Return Policy
At Gem Dragon Auctions, we want you to be completely satisfied with your auction purchases. Please review our return policy below:
1. Return Period
You have 7 days from the date of receipt to initiate a return.
2. Return Authorization
- Before making a return, customers must email us at Gemdragonauctions@gmail.com to request a Return Authorization.
- Please include a description of the item, including the weight, reason for return, and any relevant details in your email.
3. Eligibility for Returns
- Items must be in their original condition. Items in boxes sealed with security tape must not have been opened. Removing of security tape automatically voids return privileges.
- Any original packaging or accompanying documentation must be included.
- All returns are subject to a strict 20% restocking fee.
- Gem Dragon Auctions does not refund shipping fees.
4. Return Process
- Once your Return Authorization is approved, you will receive instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent damage during transit.
-Once shipped, email us the tracking number so that we can keep an eye on the parcel
5. Refunds
- Refunds will be issued to the original payment method used for the purchase, minus the 20% restocking fee.
- Please allow 5 business days for the refund to be processed after the returned item is received.
6. Exclusions
- Certain items may not be eligible for returns, including items listed as "final sale" or "as-is."
- Any exceptions to our return policy will be clearly stated in the auction listing.
7. Contact Us
- If you have any questions or concerns regarding our return policy, please contact Gem Dragon Auctions Customer Support at Gemdragonauctions@gmail.com.
Email us at Gemdragonauctions@gmail.com to cancel a bid. Please be aware that we are located in Portland, Oregon on Pacific Standard/Daylight Time. It is very difficult for us to cancel a bid at the last second so please keep this in mind.
We ship items the week following the auction close. Tracking information and updates are sent to the email provided at registration.
You'll see a variety of shipping options when you pay your invoice. Shipping speed is determined by the shipping service selected. Domestic shipping can be 2-7 days and international 7-21 days. These are the estimates provided by the shipping company and are not our estimates. We have zero control over shipping delays caused by the shipping company or customs. We will not get involved with shipping company delays until 6 weeks after we have shipped the parcel.
Bidding and winning in our auctions is a financial commitment we require our buyers to fulfill. We are a small business that relies on the integrity of our bidders. If payment is not possible, we ask that you abstain from participating in our auctions. We have systems in place to identify non-payers and prevent them from bidding in the future. To avoid being placed on our non-payer list, be sure to fulfill your financial obligations or avoid bidding entirely.
