Gem Dragon Auctions Return Policy
At Gem Dragon Auctions, we want you to be completely satisfied with your auction purchases. Please review our return policy below:
1. Return Period
You have 7 days from the date of receipt to initiate a return.
2. Return Authorization
- Before making a return, customers must email us at Gemdragonauctions@gmail.com to request a Return Authorization.
- Please include a description of the item, including the weight, reason for return, and any relevant details in your email.
3. Eligibility for Returns
- Items must be in their original condition. Items in boxes sealed with security tape must not have been opened. Removing of security tape automatically voids return privileges.
- Any original packaging or accompanying documentation must be included.
- All returns are subject to a strict 20% restocking fee.
- Gem Dragon Auctions does not refund shipping fees.
4. Return Process
- Once your Return Authorization is approved, you will receive instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent damage during transit.
-Once shipped, email us the tracking number so that we can keep an eye on the parcel
5. Refunds
- Refunds will be issued to the original payment method used for the purchase, minus the 20% restocking fee.
- Please allow 5 business days for the refund to be processed after the returned item is received.
6. Exclusions
- Certain items may not be eligible for returns, including items listed as "final sale" or "as-is."
- Any exceptions to our return policy will be clearly stated in the auction listing.
7. Contact Us
- If you have any questions or concerns regarding our return policy, please contact Gem Dragon Auctions Customer Support at Gemdragonauctions@gmail.com.
